PinkDalek wrote:Email from NS&I received early this morning. It includes:
NS&I: we've opened your Investment Guaranteed Growth Bond ...
We have sent you a new secure message to confirm your account details. Please visit nsandi.com and log in to read it. You'll need your NS&I number and password.
Maybe it is another example of the misuse of the word confirm but I've read my secure messages and found nowhere to confirm the (correct) details shown.
Yeah, I got the same and also found it a bit curious. Actually the first thing I found a bit strange was the debit card transaction receipt from them, which said "
Your application was received for processing at hh:mm:ss 13 APR 2017 - subject to your application being accepted, this will be your date of investment.".
Uh? Wot, you mean it may not be accepted for some reason?!? You've already taken my money and already (immediately after I applied) included it in the list of investments I hold in my online account. More curiously, a couple of days before I'd bought a few more premium bonds, and the debit card transaction receipt for that had the same line but
without the underlined phrase above. (And, in fact, the card transaction receipt was
all I got for those; no other email and no secure message.)
Perhaps what they think the confirmation is that, "
You invested £3,000.00 in Investment Guaranteed Growth Bonds on 13 Apr 2017", as the subject of the message is "
Confirmationofinvestment" (yes, like that; no spaces). And it does tell you the account number, but of course that can't be a confirmation, per se, as they didn't tell you it before -- although you'd have found it out by looking at the investment in your online account immediately after applying.
And now we still have the excitement (?) of waiting for the welcome pack to arrive ...
