British Gas
Posted: April 28th, 2021, 12:48 pm
Personal experience, a massively under-estimated gas bill dropping through the letter box in late April 2021, so presumably that when later 'corrected' may have the adjusted units being charged at the over 11% post April 2021 higher unit rate.
Attempts to speak to someone directly resulted in repeated failed calls, automated responses that were unfit for requirements. Online 'Web Chat' didn't work at all, and eventually after a entire morning of attempting to get to speak to someone I was placed in a call wait with a suggested 15 minutes wait time, but where the line dropped after 10 minutes.
In short, poor customer service, perhaps intentionally so as the default could be a similar overall £10 higher bill price per customer x 5 million customers = £50 million into British Gas' pockets across its entire customer base. If a individual stole/frauded £50 million there would be headline news and severe penalties. Yet others seemingly can steal such amounts without redress.
I suspect such policies/practices will see continued flight to add to the millions of customers its already lost and as such may have downside pressures upon its share price.
As ever any regulators seem noticeably absent. Unsurprising then that given absence of policing that some will exploit 'opportunities'.
Attempts to speak to someone directly resulted in repeated failed calls, automated responses that were unfit for requirements. Online 'Web Chat' didn't work at all, and eventually after a entire morning of attempting to get to speak to someone I was placed in a call wait with a suggested 15 minutes wait time, but where the line dropped after 10 minutes.
In short, poor customer service, perhaps intentionally so as the default could be a similar overall £10 higher bill price per customer x 5 million customers = £50 million into British Gas' pockets across its entire customer base. If a individual stole/frauded £50 million there would be headline news and severe penalties. Yet others seemingly can steal such amounts without redress.
I suspect such policies/practices will see continued flight to add to the millions of customers its already lost and as such may have downside pressures upon its share price.
As ever any regulators seem noticeably absent. Unsurprising then that given absence of policing that some will exploit 'opportunities'.