They had cleared my name by early July, and ECRCS even got them to pay me €50 "compensation".
In July Europcar France wrongly named me for a further 3 traffic violations. I thought I knew the right person to contact and he offered me €150 compensation. (He was then transferred to another department).
Six months on and Europcar France STILL have not cleared my name for the three traffic fines.
I was not the driver of the hire car.
I was not any of the named drivers for the hire.
I was not involved with the hiring of the car in any way.
Europcar France know this e.g.
About the ID driver used by mistake, it happens sometime in our biggest stations (charle de gaule Airport or Nice airport) and it is very unfortunate that it happens by mistake that is why we as a Customer service are here to solve this problem. We are not trying to find a victim. Regarding your case it is very unusual and that is why we have called the station to find out what was going on with your ID driver.
I can confirm the offence which happened twice at the same station, will not happen again. but if you feel like your date should be removed from our databased I can managed to remove them.
<name> | Service Relation Client | Chargé de Relation Client
Office: +33 9 69 39 32 29
Bâtiment L
Parc d'Affaires "Le Val Saint-Quentin"
78960 Voisins-le-Bretonneux France
Is there anything I can do that will get them to hurry up and clear my name?
ECRCS do not want to open a case until Europcar have finished all they have said they'll do i.e. until they have cleared my name. Which never seems to happen.
- Rover