Restocking and Transportation Fee
Posted: February 7th, 2024, 3:19 pm
I purchased some goods online and the deliveries needed signing for. AT the time I was undergoing Radiotherapy early morning and getting back home 11am ish.
After the first delivery attempt prior to 11am I contacted the company and stated my situation. They essentially stated nothing we can do about it. Next day same thing happened, so I contacted them back and cancelled the order. First of all they claimed I couldn't cancel until I reminded them of the Sale of Good Act distant selling rules. They then accepted my cancellation and said I would be refunded when the good were returned.
The courier also left a note saying they wouldn't attempt re-delivery after the two failed attempts.
Next day I was home and the courier tried to deliver again. I refused delivery stating rightly that I'd cancelled the order.
Weeks later I still hadn't been refunded. Today after threatening County Court they refunded about half my purchase price and said the rest was consumed by courier and restocking costs.
Should they not give me a full refund under the Sale of Goods Act - Distance selling regulations?
After the first delivery attempt prior to 11am I contacted the company and stated my situation. They essentially stated nothing we can do about it. Next day same thing happened, so I contacted them back and cancelled the order. First of all they claimed I couldn't cancel until I reminded them of the Sale of Good Act distant selling rules. They then accepted my cancellation and said I would be refunded when the good were returned.
The courier also left a note saying they wouldn't attempt re-delivery after the two failed attempts.
Next day I was home and the courier tried to deliver again. I refused delivery stating rightly that I'd cancelled the order.
Weeks later I still hadn't been refunded. Today after threatening County Court they refunded about half my purchase price and said the rest was consumed by courier and restocking costs.
Should they not give me a full refund under the Sale of Goods Act - Distance selling regulations?