88V8 wrote:bungeejumper wrote:Any store that introduces a "no chat, no coupons, no refunds, no kidding" aisle will get my business. Probably.
Aldi....
Yep.
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88V8 wrote:bungeejumper wrote:Any store that introduces a "no chat, no coupons, no refunds, no kidding" aisle will get my business. Probably.
Aldi....
88V8 wrote:bungeejumper wrote:With respect and all that, you haven't seen it. It's a cattle pen, with chrome instead of galvanised bars.
And we could argue fruitlessly about how it's become a necessity in these kleptomaniac times, but the bottom line is still that I'll choose to shop somewhere that doesn't treat me that way. I have plenty of choice.
We choose not to use self-scan at all, anywhere, just another unwelcome step in the depersonalisation of shopping.
V8
Arborbridge wrote:robbelg wrote:Doesn't anyone use the hand held scanners?
Pick up an item scan it put it in bag, at the end go to the special tills (never a queue ) pay and go. No double handling and only have to interact with staff if something has a tag or (as usual ) I am buying booze.
Rob
Yes - I've always used them since they first came in. Never a problem and I don't understand why the mass of people do not use them - but I'm glad they don't as it leaves the machine free for us!
Arb.
88V8 wrote:bungeejumper wrote:Any store that introduces a "no chat, no coupons, no refunds, no kidding" aisle will get my business. Probably.
Aldi....
V8
kempiejon wrote:mc2fool wrote:Uh? Surely in all cases you load into your bags, no? Sure, in the (nowadays rare) occasions when I go through a human checkout the bags are in the trolley, open and ready, but I still load directly into the bags, as that's where it'll all end up anyway....
Well I prefer to load directly into the bags in the trolley rather than fill the SS scale with my bags then fill them then with my items be I transfer the now heavy bags to the trolley, it's double handling and the full bags are much heavier than any individual item.
kempiejon wrote: At self checkout I have to have the security tag removed from the Drambuie at the end of the shop but I would rather have already been approved and have the bottle deep in the bag neatly packed rather than have to add it at the end spoiling my packing system.
Watis wrote:Arborbridge wrote:
Yes - I've always used them since they first came in. Never a problem and I don't understand why the mass of people do not use them - but I'm glad they don't as it leaves the machine free for us!
Arb.
Me too!
I consider my shopping trip successful if I leave without having spoken to anyone.
If I do have to speak to someone, it's either because I can't find something I'm looking for, or I've been selected for a random check at the till.
Watis
Arborbridge wrote:In my experience, staff in Tesco, Sbry or Waitrose are all helpful and friendly which make it nice shopping there. However, this might depend on which area one lives in.
BTW, some people have mentioned unhelpful and surly staff. Well, it happens I was in Sainsbury last week and couldn't find something I needed. No problem, a cheerful young woman immediately helped me. Ironically, they didn't sell what I wanted, but that's not the point. She researched it and helped with a cheerful disposition.
Arborbridge wrote:Watis wrote:Me too!
I consider my shopping trip successful if I leave without having spoken to anyone.
If I do have to speak to someone, it's either because I can't find something I'm looking for, or I've been selected for a random check at the till.
In my experience, staff in Tesco, Sbry or Waitrose are all helpful and friendly which make it nice shopping there.
Arborbridge wrote:robbelg wrote:Doesn't anyone use the hand held scanners?
Pick up an item scan it put it in bag, at the end go to the special tills (never a queue ) pay and go. No double handling and only have to interact with staff if something has a tag or (as usual ) I am buying booze.
Rob
Yes - I've always used them since they first came in. Never a problem and I don't understand why the mass of people do not use them - but I'm glad they don't as it leaves the machine free for us!
Arb.
bungeejumper wrote:Arborbridge wrote:In my experience, staff in Tesco, Sbry or Waitrose are all helpful and friendly which make it nice shopping there. However, this might depend on which area one lives in.
I'm sure it's the way you deal with them that gets these results, and good for you. But yes, geography might play a smaller role. A kid from a deadbeat council estate in Sandwell won't always have the same world view as someone from a grammar school in Esher, and it would be pleasantly surprising if he did. Most supermarket workers are pretty close to the minimum wage.BTW, some people have mentioned unhelpful and surly staff. Well, it happens I was in Sainsbury last week and couldn't find something I needed. No problem, a cheerful young woman immediately helped me. Ironically, they didn't sell what I wanted, but that's not the point. She researched it and helped with a cheerful disposition.
Okay, it was me who mentioned unhelpful and surly staff. But I was talking specifically about the ones who had been assigned the unpleasant task of supervising the self-checkout area of the supermarket where customers were (a) frequently shoplifting, (b) doing deceptive stuff with the way they used the scanners, and (c) all too often getting stroppy when challenged. The fact that this would be more than enough to make a naturally sunny person a bit sour seems almost too obvious to mention, and it's nobody's fault, just the way it is.
BJ
mc2fool wrote:Amongst other things, there's the following advice on their website for those of us that help little old ladies who can't reach top shelf items: "Helping other shoppers: Items you pick up will be added to your bill. When passing other shoppers’ items, place the item on an accessible shelf for them to reach.". Hmmm.....
bungeejumper wrote:mc2fool wrote:Amongst other things, there's the following advice on their website for those of us that help little old ladies who can't reach top shelf items: "Helping other shoppers: Items you pick up will be added to your bill. When passing other shoppers’ items, place the item on an accessible shelf for them to reach.". Hmmm.....
Never mind the little old ladies. Little old me will regularly pick something up to scrutinise its list of ingredients - indeed, I'd be mad not to if I had a serious allergy or if I was watching my calories. And then put it back down again.
mc2fool wrote:bungeejumper wrote:Never mind the little old ladies. Little old me will regularly pick something up to scrutinise its list of ingredients - indeed, I'd be mad not to if I had a serious allergy or if I was watching my calories. And then put it back down again.
They claim that's not a problem: "Changed your mind? You can put the items back where you found them. Don’t worry, you won’t be charged."
doolally wrote:mc2fool wrote:They claim that's not a problem: "Changed your mind? You can put the items back where you found them. Don’t worry, you won’t be charged."
Post Office Horizon software?
doolally
bungeejumper wrote:doolally wrote:Post Office Horizon software?
doolally
I must say, I can't quite imagine how a scanner would know for sure whether you'd put something back on the shelf or into your bag. Or at least, not with enough certainty to decide that you did/didn't need to be charged. It must be quite some algorithm. Unless everything is radio tagged in some way? I'm intrigued!
bungeejumper wrote:doolally wrote:Post Office Horizon software?
I must say, I can't quite imagine how a scanner would know for sure whether you'd put something back on the shelf or into your bag. Or at least, not with enough certainty to decide that you did/didn't need to be charged. It must be quite some algorithm. Unless everything is radio tagged in some way? I'm intrigued!
I'm not sure it could cope with my occasional need to pick up an item, walk to the other end of the shop, and then bring it back to the shelf. If I'm shopping for a recipe and find out, at the last moment, that something isn't in stock, I might very well call the whole thing off and buy a different load of stuff.
And there'll be other shoppers, of course, who are on a tight budget and decide at the last moment to buy a reduced bottle of Jack Daniels and to put the fish fingers back, because they can't afford everything at once. I guess there must be a returns counter inside the store to cover that sort of eventuality?
genou wrote:If you are going to go back to S**y's - download their Smartshop app and scan-as-you-shop on your phone. Bought goods straight to your own bags. Only interaction with the "machines" is to pay.
Go on- you know you want to try it. And inquiring minds want to know how you get on.
PS I use Smartshop, and my only issue with it is remembering what it is called. I keep looking from something called Sainsbury***, but a least it is close enough alphabetically to find.
mc2fool wrote:bungeejumper wrote:I must say, I can't quite imagine how a scanner would know for sure whether you'd put something back on the shelf or into your bag. Or at least, not with enough certainty to decide that you did/didn't need to be charged. It must be quite some algorithm. Unless everything is radio tagged in some way? I'm intrigued!
I would imagine that it's the same/similar technology to the till-less Amazon stores that have been running for a while. Here's a couple of descriptions (first reasonable looking ones I found, there may be better ones...)
"Amazon is using a combination of artificial intelligence, computer vision, and data pulled from multiple sensors to ensure customers are only charged for the stuff they pick up. Cameras are used to track items as they're taken from shelves.
A patent application filed by Amazon in early 2015 first revealed details about the technology. The patent described a store that would work using a system of cameras, sensors, and/or RFID readers to identify shoppers and their items.
There is also a mention of "facial recognition" and user information, which may include images of the user, details about the user like height and weight, user biometrics, a username and password, even user purchase history.
We're not entirely sure if this patent application precisely describes the final iteration of Just Walk Out technology. However, it is a camera-tracking system and it must also use some kind of AI to track you through the store."
https://www.pocket-lint.com/what-is-amazon-go-where-is-it-and-how-does-it-work/
"Amazon GO stores monitor everything from above and around you. You’ll see cameras in the ceiling that monitor what you pick up and put back. There are weight sensors on shelves that track when items are removed.
All these devices are part of an AI-based system that automatically registers your actions in the store and adds the products you choose to your virtual cart.
:
Another fun fact about Amazon Go stores is that they rely on tracking people around the store. They do this through computer vision, a system that, simply put, uses deep learning to catch, analyze, and react to visual inputs.
:
Apart from weight sensors and PLU codes, some products have patterns on the packaging that serve as IDs for cameras to detect. All these tricks help Amazon’s system spot what you take, quickly and accurately.
The only thing you need to do is pick up what you want, but don’t take something off a shelf for another customer. The cameras and sensors will mark you as the person paying for it. In other words, be careful of your actions, no matter how much you just want to help."
https://www.makeuseof.com/how-amazons-cashierless-grocery-stores-actually-work/
Another fun fact about Amazon Go stores is that they rely on tracking people around the store. They do this through computer vision, a system that, simply put, uses deep learning to catch, analyze, and react to visual inputs.
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