https://nsandi-corporate.com/news-research/news/nsi-will-delay-phasing-out-premium-bonds-prize-warrants-until-spring-2021
NS&I wrote:NS&I has today announced that it will delay the phasing out of Premium Bonds prize warrants (like a cheque) until the spring of 2021, because of the difficulties some customers have had when trying to register their bank account details.
The NS&I Customer Service phone lines are reportedly terrible, and their website isn't much better either. Their implementation of stopping sending prize warrants and moving everyone to bank transfer was allegedly awful.
(Sorry if the media article has been posted on TLF elsewhere: hadn't seen it)