NS&I service levels: Chennai back office closed
Posted: June 6th, 2021, 7:56 pm
Bereaved families locked out of NS&I savings
Telegraph Sat 5 June 2021
https://www.telegraph.co.uk/personal-banking/savings/bereaved-families-locked-nsi-savings/
(Sorry, paywalled, and even Google can't help on this one!)
More customer service woes after state-backed bank closes Indian support office. Families including the recently bereaved have been unable to access cash tied up with National Savings & Investments, as the state-backed bank struggles with a fresh raft of customer service failures.
A spokesman said "We have moved our processes to our UK sites following the announcement of a lock-down in Chennai, India, as part of our contingency planning to minimise disruption of our customers"
Telegraph Sat 5 June 2021
https://www.telegraph.co.uk/personal-banking/savings/bereaved-families-locked-nsi-savings/
(Sorry, paywalled, and even Google can't help on this one!)
More customer service woes after state-backed bank closes Indian support office. Families including the recently bereaved have been unable to access cash tied up with National Savings & Investments, as the state-backed bank struggles with a fresh raft of customer service failures.
A spokesman said "We have moved our processes to our UK sites following the announcement of a lock-down in Chennai, India, as part of our contingency planning to minimise disruption of our customers"