NS&I complaints quadruple after customer service meltdown
Telegraph Sat 26 June 2021
The number of complaints against National Savings & Investments upheld by the ombudsman nearly quadrupled last year after the provider suffered multiple customer service meltdowns.
https://www.telegraph.co.uk/personal-banking/savings/nsi-complaints-quadruple-customer-service-meltdown/
(Paywall, but someone somewhere else on TLF pointed out that if you hit the escape key before you get the nag window, you may be able to read the full article)
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NS&I complaints quadruple after customer service meltdown
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