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Yorkshire Energy goes bust

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DrFfybes
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Re: Yorkshire Energy goes bust

#370729

Postby DrFfybes » December 29th, 2020, 10:10 am

Thanks for this AF62

My house is showing as "switching" although when I click on it I am taken back to the login screen :( The previous properties are all there though going back years.

Sadly my mum's (which used the same email) seems to have been lost somewhere.

I suspect the sudden influx of 74,000 new customers has given their switching team a bit of a backlog. Wih about 350k people switching suppliers[1] each month their workload will be 2 or 3 fold higher than normal.

Paul

[1] About 550k switched in October, but it looks like the headline figure includes 200k that switched Tariff with the same supplier.

AF62
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Re: Yorkshire Energy goes bust

#370868

Postby AF62 » December 29th, 2020, 4:09 pm

DrFfybes wrote:Sadly my mum's (which used the same email) seems to have been lost somewhere.


SP are in the process of setting up the DDs, and if yours has been set up then if you can check online at your bank then the reference number showing against the DD is your account number and you can use it to register a new account with SP.

I have just done mine and although there is minimal information in there at the moment, it does confirm that the switch is underway and the amount and date of future DDs.

AF62
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Re: Yorkshire Energy goes bust

#372286

Postby AF62 » January 2nd, 2021, 10:20 am

My SP account is now live, so have now initiated a switch to another supplier (not sure if it is too soon yet, by hey ho), although there isn't a lot better out there at the moment.

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Re: Yorkshire Energy goes bust

#372308

Postby daducky » January 2nd, 2021, 11:16 am

In 2019, I was living in Sheffield working on a contract.
I had energy for my flat from Solarplicity which started on good price and quel surprise increased to winter rates all year round with little success in trying renegotiate. What the hell I thought, I only got a few more months here. I'll get it back at the end. And so I did, just. After 6 months efforts chasing their cus serv dept having put a complaint through the energy ombudsman, I got my credit back. A month later they went bust. I had also asked for a consideration, for the time and effort I 'd had to spend chasing the co, which I didn't receive which was disappointing, suggesting any new or existing company would feel free to repeat the same behaviours as Solarplicity.

I noted on TV recently an ad for a similar type of operator, fair (introductory?) rates, never heard of them before i.e. probably small, nice words on their ethics/ customer service attitude. Exactly what Solarplicity said. One wonders what the point of the ombudsman is. Or maybe I'm confusing the ombudsman's role with the duties of a regulator?

As an aside, I noted that for the top 6 largest energsupplies post privatisation of the energy supply market, prices to customers had increased 3 x energy cost inflation in the first 10 years of operating.

dspp
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Re: Yorkshire Energy goes bust

#372348

Postby dspp » January 2nd, 2021, 1:01 pm

daducky wrote:
As an aside, I noted that for the top 6 largest energsupplies post privatisation of the energy supply market, prices to customers had increased 3 x energy cost inflation in the first 10 years of operating.


That gives you an insight into the amount of underinvestment into the UK energy system in the previous decades during public ownership, and the amount of accumulated obsolescence that needed to be overcome. There were of course some bad things about privatising the utilities (elec, gas, phones, water & sewage, trains), but if you look at the infrastructure progress and service improvements the UK has made in the last 40-years it is very significant.

regards, dspp

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Re: Yorkshire Energy goes bust

#374498

Postby AF62 » January 7th, 2021, 8:09 pm

AF62 wrote:My SP account is now live, so have now initiated a switch to another supplier (not sure if it is too soon yet, by hey ho), although there isn't a lot better out there at the moment.


Bad form I know to quote yourself... Anyway, if anyone else was thinking of switching away from SP, I have just had the "sorry you are leaving" email from SP, so it doesn't look that I was too early putting through my switch request.

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Re: Yorkshire Energy goes bust

#376451

Postby daducky » January 13th, 2021, 8:13 am

dspp wrote:
daducky wrote:
As an aside, I noted that for the top 6 largest energsupplies post privatisation of the energy supply market, prices to customers had increased 3 x energy cost inflation in the first 10 years of operating.


That gives you an insight into the amount of underinvestment into the UK energy system in the previous decades during public ownership, and the amount of accumulated obsolescence that needed to be overcome. There were of course some bad things about privatising the utilities (elec, gas, phones, water & sewage, trains), but if you look at the infrastructure progress and service improvements the UK has made in the last 40-years it is very significant.

regards, dspp



I really can't say i've noticed service or infrastruc improvements. But then i live in a city rather than wild and wind swept moors...
All i've i noticed is ripe opportunism from inadequate regulation.

Recently Parly passed a law requiring energy cos to refund customer credit, upon customer application at the end of their contract. On this:
i) the co unilaterally increased the debit to a rate from customers could not use in a year. Accordingly they should be required to automatically return credit to the same bank account the direct debit was drawn from ie without customer request. It almost certain a good number of customers are not even aware that their energy supply cos sit of piles of their credit and so will not ask for a return of what they're not aware.
Ii) that energy cos sit on credit from xs charging can and particularly for less worldly customers leave them free to be shamefully exploited. It should be the case that a) credit is returned annually eg on 31/3. b) the overcharge from the prior year is used to adjust the current's year's charge to minimise the building of credit which will not be used in year.
Iii) that neither of these actions have been undertaken signals inadequate law making in regard to public protection from profiteering.

dspp
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Re: Yorkshire Energy goes bust

#376466

Postby dspp » January 13th, 2021, 9:31 am

daducky wrote:
dspp wrote:
daducky wrote:
As an aside, I noted that for the top 6 largest energsupplies post privatisation of the energy supply market, prices to customers had increased 3 x energy cost inflation in the first 10 years of operating.


That gives you an insight into the amount of underinvestment into the UK energy system in the previous decades during public ownership, and the amount of accumulated obsolescence that needed to be overcome. There were of course some bad things about privatising the utilities (elec, gas, phones, water & sewage, trains), but if you look at the infrastructure progress and service improvements the UK has made in the last 40-years it is very significant.

regards, dspp



I really can't say i've noticed service or infrastruc improvements. But then i live in a city rather than wild and wind swept moors...
All i've i noticed is ripe opportunism from inadequate regulation.

Recently Parly passed a law requiring energy cos to refund customer credit, upon customer application at the end of their contract. On this:
i) the co unilaterally increased the debit to a rate from customers could not use in a year. Accordingly they should be required to automatically return credit to the same bank account the direct debit was drawn from ie without customer request. It almost certain a good number of customers are not even aware that their energy supply cos sit of piles of their credit and so will not ask for a return of what they're not aware.
Ii) that energy cos sit on credit from xs charging can and particularly for less worldly customers leave them free to be shamefully exploited. It should be the case that a) credit is returned annually eg on 31/3. b) the overcharge from the prior year is used to adjust the current's year's charge to minimise the building of credit which will not be used in year.
Iii) that neither of these actions have been undertaken signals inadequate law making in regard to public protection from profiteering.


1. I think it depends how old you are. Do you remember using the train in the 70s, or getting a phone line installed back then ?

2. Yes, the utilities are pretty blatant in their rip-off approach to DD and credit balances.

regards, dspp

gryffron
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Re: Yorkshire Energy goes bust

#376646

Postby gryffron » January 13th, 2021, 4:15 pm

daducky wrote:As an aside, I noted that for the top 6 largest energsupplies post privatisation of the energy supply market, prices to customers had increased 3 x energy cost inflation in the first 10 years of operating.

To be fair, that is largely because of govt tampering. Solar feed-in tariffs, carbon credits, private nuclear deals etc etc.
The private energy suppliers have very little control over these things.

Gryff

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Re: Yorkshire Energy goes bust

#377980

Postby barchid » January 17th, 2021, 10:25 am

AF62
Thanks for your input here, I saw my account was live via the DD number & I switched from the emergency tariff we were put on to a 2 year fix with SP but with no exit charges, so when the dust settles in a couple of months I will have a check to see what is on offer, I just thought this might be a safer approach.
Sad about Yorkshire, we all knew they were tiny when we joined up but I had better service from them than anyone in the energy field.

Gersemi
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Re: Yorkshire Energy goes bust

#377984

Postby Gersemi » January 17th, 2021, 10:29 am

I must say I'm finding the progress of the switch to Scottish Power achingly slow. YE didn't take my DD this month, but neither did SP, so I haven't paid anything this month. My account is set up at SP, but there are no details there, so if I try to enter my meter readings they don't have the previous details despite me providing these in December (along with my bank details). I want to switch away but I was waiting until the switch to SP had taken place. I know there a lot of people, but it's now more than a month since YE went into administration.

AF62
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Re: Yorkshire Energy goes bust

#378006

Postby AF62 » January 17th, 2021, 12:53 pm

Gersemi wrote:I want to switch away but I was waiting until the switch to SP had taken place.


Well the switch I put through to another provider seems to be going through as I had the 'sorry you are leaving' text from SP and a call from SP's retention team to see if there was anything they could do to retain me - no, because your prices are higher.

I cancelled the YE DD as soon as they announced they had gone under, but was slightly in credit with them anyway. Nothing seems to have been taken by SP either despite their DD being set up. Whatever happens the sums involved are relatively small.


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