Laughton wrote:
What a nightmare. This process started 11 weeks ago and I seemingly got caught in a doom loop centred around BT sales department insisting that there was no telephone line at the property but them not being prepared to offer any further explantion (including how I was able to be calling them at the time from the number and property in question).
That rings a bell with me I had a similar problem when trying to port my landline number to Sipgate. Openreach rejected the transfer because my address didn't match the address that Openreach had in their database for the number. That took a frustrating number of calls to BT and I found out that you really cannot reach Openreach by phone.
RC