NegevSouth wrote:What's the best way of chasing it up?
Is there a delegated telephone number to a specific department that would handle these matters?
Alternatively, is there a web chat or an email address I could use?
I just called the main number 0300 200 3300. Some times you get through in a few minutes, though at others it's taken me up to 40.
I finally asked to make a complaint, this seemed to kick them into action, I got a call from a supervisor the next day and a call from a team leader of the processing department 2 working days later.
They tell me it has now been processed and a refund issued, but I don't have the money yet. He did say it may be coming as a manual payment by cheque (remember them?) which could take up to 10 days.
(They know things are taking too long, they don't have any excuse other than workload, and are all very nice and apologetic about it.)
Scott.