BT deny liability

[Peanutte]

I do voluntary work at a local Credit Union.

In June we had a new Broadband and phone system installed by BT.

The BT engineer moved a desk without checking underneath. There was a printer standing under it which was knocked over - the glass plate was broken. It was clearly an accident and was witnessed by our Treasurer.

I pursued a claim through BT. I have just received their response: "The engineer who attended 26 June 2019 advises that he has no recollection of seeing a printer at the worksite and has no knowledge of any damage. In view of the above BT denies liability and respectfully repudiates your claim" .

We are hopping mad. They are effectively accusing us of lying.

It was clearly an accident - we are not accusing him of vandalism. I sent photos of the broken printer. We are not asking for a large sum of money. But it was a useful printer which is now broken.

Obviously it's our word against his - but is there anything we can do??

Many thanks.

[supremetwo]

I do voluntary work at a local Credit Union.

In June we had a new Broadband and phone system installed by BT.

The BT engineer moved a desk without checking underneath. There was a printer standing under it which was knocked over - the glass plate was broken. It was clearly an accident and was witnessed by our Treasurer.

I pursued a claim through BT. I have just received their response: "The engineer who attended 26 June 2019 advises that he has no recollection of seeing a printer at the worksite and has no knowledge of any damage. In view of the above BT denies liability and respectfully repudiates your claim" .

We are hopping mad. They are effectively accusing us of lying.

It was clearly an accident - we are not accusing him of vandalism. I sent photos of the broken printer. We are not asking for a large sum of money. But it was a useful printer which is now broken.

Obviously it's our word against his - but is there anything we can do??

Many thanks.

Letter before action - Small Claims Court.

[chas49]

Does the Union have insurance for this? And does it include legal expenses cover? Worth checking, and may be a route worth pursuing so the insurance company pursue BT for the cost on your behalf....