Moderator Message:
Split from viewtopic.php?f=2&t=23555&start=20 as off-topic for that thread (chas49)
Split from viewtopic.php?f=2&t=23555&start=20 as off-topic for that thread (chas49)
bungeejumper wrote:I had a serious run-in with Lloyds a few years ago,
BJ
Lloyds. Dont talk to me about Lloyds. *SPIT*
35 years ish ago, my now wife had a mortgage with her then partner via Lloyds. they split, she bought h9im and there was "something aboiut a remortgage". ten years later (we were married by then) and she received letters about how she was in arreas on her mortgage (we were living in her property). She investigated, and I helped. It seemsLloyds has just "forgotten" to take the ortgage payments from her Lloyds bank account. Yes - she is culpable for not noticing but there are understandble if not excusable reasons surrounding that - being told she was thick and stupid at school between the ages of 5 and 16 has a lot to do with her fear of numbers and finaince. But that's another story for another day... maybe.
Anyhow, the back decided they could retrieve the lost payments over three moths - plus of course her standard payments resumed obviously - plus a pemnalty of over 1K for non payment. In effect this would have left her personally penniless for those few months. I had "a word" ... the otcome of which that the 1K penalty wod be severaly reduced as the bank agreed they were at leadts equably culpable, and the repayments werre stretched over a year instead.
Next step from this was wife recalled an endoyment policy attached to the origainl mortgage with her then [partnerr, but this was not the backing for the re-mprtgage whichw as a different endowment policy altogether. So what happened to the original endowmnet policy.
THis is where my ... less than happy ... view of Lloyds comes in - the lack of payments thing was annoying, but sh1t happens and once I'd had a word it was reasonaly easily sorted out.
So we asked Lloyds - who held the intial motgage - about the original endoyment. They said they had NO recoreds of it anywhere - not the original mortgage.. This was all > 6 years ago of course at this stage and so by now wife had destroyed her old bank statements etc, and seemingly so had the bank. Allegedly. Nobody could find - apprently - any trace whatsoever of the orginal mortgage nor the endownment. Even though LLoyds had been the mortgage lender - there were apparently NO notes on her file. There was even a suggestionthere may have been no endoyment policy at6 all but both wife and her ex-partner both agreed that it was deffo an endoyment backed moprtgage. They were effectively accused of lieing.
[ In retrospect now writing this we shoud have probably asked for a land registry report or whatever - DOH! ]
I asked around on usenet (that's how long ago it was) and peopple very kindly offered various things to ask. This culminated ina veryd etailed letter consistiong of about thirteen questions. the response? "WE have no records" - no attempt to answer the specific queries.
So in the end we engaged a hunch of lawyerrs the specialised in this sort of stuff - usual 25/30% of anything retrieve thing but we by now were getting noweher. They were no more successfull, but they did press successfully for a "bad advice" thing claim on the second endoyment. By thyis juncrure we had sold that property in South London and moved 100 miles away.
~
Reason number two for loathing Lloyds now. They offered a tr5ade in price for the endowment. All done by post of course. their letter sent 2nd class post posted at close of business Friday presumably as its postmark was the Saturday (letter dated the previous Tuesday). Our response accepting posted 1st class post immediately it arrived a week after actually beign written. Their actiually patyment "vecasuse of shiftoing amrkets" was over 1K less as a result principlally of their tardiness.
So net result was an ednoyment claim payout where we lost money becasue of tardiness on their behalf and no idea where the original endoyment had ever gone, and it was even claimed possibly had never existed.
Fast forward another several years. A letter arrives on our doormat.
The original endowmnet policy had finished its span with whatever had been in it at the time of re-mortgage and second endowment. A Lloyds drawn cheque was enclosed. Presumably they had found wife as she still held the original bank account from back then so they could easily find herr to send her the payout on the endoyment that never existed and she had lied about.
Wife still has that original lloyds bank account. It has 1p in it. We requested, and receive, a monthly mailed bank statement. Peurile I know. But feck 'em. Small victories against incompetent scum.
Lloyds - sign of the (colour immaterial) [expletive deleted].
Didds
