Mis-sold car warranty
Posted: September 28th, 2023, 10:36 pm
Last year, just before Christmas, we bought a secon-hand car from a main dealer of that brand in England.
We had agreed to pay their asking price.
We were then told that if we paid extra for a three-year warranty we would get two annual services thrown in.
I read the small print of the warranty (we had to fight to see it at all before we would agree to it) and couldn’t see any mention of the services in the agreement so I insisted that the salesman wrote down on the warranty paperwork that we would get two services.
We would not have purchased the warranty were it not for the fact that it gave us two services - which at main dealer prices was fair value.
We have since discovered that the two services came with the car anyway (because the original buyer paid for the first 5 services and they should be transferred with the car). And that second-hand cars sold through main dealers should come with s one-year warranty. But the three-year warranty starts from the day of purchase.
We approached the manufacturer and although they sounded supportive they since said it is up to us to take it up with the (franchise) dealer.
We would like to get the remaining services put in our name so we can take the car to be serviced at a closer garage (still a dealer for that brand) and a refund of the price of the warranty.
Do ee have any hope of achieving this? If so, how best could we go about it?
(I might add that it isn’t a Rover)
- Rover110
We had agreed to pay their asking price.
We were then told that if we paid extra for a three-year warranty we would get two annual services thrown in.
I read the small print of the warranty (we had to fight to see it at all before we would agree to it) and couldn’t see any mention of the services in the agreement so I insisted that the salesman wrote down on the warranty paperwork that we would get two services.
We would not have purchased the warranty were it not for the fact that it gave us two services - which at main dealer prices was fair value.
We have since discovered that the two services came with the car anyway (because the original buyer paid for the first 5 services and they should be transferred with the car). And that second-hand cars sold through main dealers should come with s one-year warranty. But the three-year warranty starts from the day of purchase.
We approached the manufacturer and although they sounded supportive they since said it is up to us to take it up with the (franchise) dealer.
We would like to get the remaining services put in our name so we can take the car to be serviced at a closer garage (still a dealer for that brand) and a refund of the price of the warranty.
Do ee have any hope of achieving this? If so, how best could we go about it?
(I might add that it isn’t a Rover)
- Rover110