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Curve Credit Card Customer Service

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Whatwouldhomerdo
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Curve Credit Card Customer Service

#671564

Postby Whatwouldhomerdo » June 29th, 2024, 10:55 am

Hi all,

does anyone have experience with Curve? My card has been blocked for a week. I have not been told why and it's impossible to get an answer from any communication channel I try. I have raised on Resolver and have tried to raised a complaint with Curve, but no joy.

DAK what I can do to get help?

stevensfo
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Re: Curve Credit Card Customer Service

#671794

Postby stevensfo » June 30th, 2024, 4:32 pm

Whatwouldhomerdo wrote:Hi all,

does anyone have experience with Curve? My card has been blocked for a week. I have not been told why and it's impossible to get an answer from any communication channel I try. I have raised on Resolver and have tried to raised a complaint with Curve, but no joy.

DAK what I can do to get help?


I have to admit that I was mystified as I didn't know that Curve was even available in the UK. It started off as a debit card that linked to your other cards, so in theory allowing you to carry only one card.

So the credit card has only been here for a month?

https://help.curve.com/the-curve-credit-card-SySf7rxya

It's only available to business users? https://www.moneysavingexpert.com/banki ... urve-card/

There are so many Fintech cards around. Maybe stick with Revolut, Wise, Monese, Vivid, Sogexia, Bunq, Tomorrow etc?

Steve

Whatwouldhomerdo
Posts: 5
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Re: Curve Credit Card Customer Service

#671881

Postby Whatwouldhomerdo » July 1st, 2024, 7:58 am

stevensfo wrote:
I have to admit that I was mystified as I didn't know that Curve was even available in the UK. It started off as a debit card that linked to your other cards, so in theory allowing you to carry only one card.

So the credit card has only been here for a month?

https://help.curve.com/the-curve-credit-card-SySf7rxya

It's only available to business users? https://www.moneysavingexpert.com/banki ... urve-card/

There are so many Fintech cards around. Maybe stick with Revolut, Wise, Monese, Vivid, Sogexia, Bunq, Tomorrow etc?

Steve


Yes it's been available for years and up until now I've been a very happy customer. It's a debit card (Mastercard) that sits above the actual payment card and routes the payment to that. 3 main benefits are fee-free foreign transactions, cashback and the retention of rewards in the underlying payment card. The free version is good and I had that for a couple of weeks to get to understand how it worked then upgraded to Curve Metal, which is the paid-for version but gives even more benefits. I recovered the annual fee in about 10 weeks due to cashback, rewards and foreign fee savings.

But the problem is with customer service...while very polite and ostensibly helpful, they don't actually do anything!

stevensfo
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Re: Curve Credit Card Customer Service

#671884

Postby stevensfo » July 1st, 2024, 8:51 am

Whatwouldhomerdo wrote:
stevensfo wrote:
I have to admit that I was mystified as I didn't know that Curve was even available in the UK. It started off as a debit card that linked to your other cards, so in theory allowing you to carry only one card.

So the credit card has only been here for a month?

https://help.curve.com/the-curve-credit-card-SySf7rxya

It's only available to business users? https://www.moneysavingexpert.com/banki ... urve-card/

There are so many Fintech cards around. Maybe stick with Revolut, Wise, Monese, Vivid, Sogexia, Bunq, Tomorrow etc?

Steve


Yes it's been available for years and up until now I've been a very happy customer. It's a debit card (Mastercard) that sits above the actual payment card and routes the payment to that. 3 main benefits are fee-free foreign transactions, cashback and the retention of rewards in the underlying payment card. The free version is good and I had that for a couple of weeks to get to understand how it worked then upgraded to Curve Metal, which is the paid-for version but gives even more benefits. I recovered the annual fee in about 10 weeks due to cashback, rewards and foreign fee savings.

But the problem is with customer service...while very polite and ostensibly helpful, they don't actually do anything!


Just a thought, but maybe re-installing the app? I've solved a few problems in the past by doing this.
Or perhaps a bug caused by one of the cards linked to it?

Not surprised about the help centre. The worst for me was Revolut who insisted on webchat, staffed by people whose English was not the best and didn't seem to care that my card was blocked. I threatened to report them to the FCA and Lithuanian police for fraud, and that seemed to work! ;) Then a problem with proving tax residency caused by the app suddenly thinking I was tax resident in three countries, including Ireland! :lol:

The Curve website:
The Curve Card, the Samsung Pay+ and the E-money related to these cards is issued in the UK by Curve UK Limited, authorised and regulated by the Financial Conduct Authority to issue electronic money (firm reference number 900926). Curve UK Limited is registered in England and Wales, United Kingdom (company reference number: 09523903) and located at 1-10 Praed Mews, London, W2 1QY.

Curve Europe UAB is registered in Lithuania (company reference number: 305626541) and located at Jogailos g. 9, LT-01116 Vilnius.


Fancy a trip to London or Vilnius?

Thanks for confirming that Curve is available in the UK. Yes, it does look useful. However, I'm not sure I'd want details of all my cards held by one organisation. But I am rather a paranoid, cynical and suspicious bugger.

Good luck,

Steve

Whatwouldhomerdo
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Re: Curve Credit Card Customer Service

#672549

Postby Whatwouldhomerdo » July 4th, 2024, 9:43 am

stevensfo wrote:
Whatwouldhomerdo wrote:
Yes it's been available for years and up until now I've been a very happy customer. It's a debit card (Mastercard) that sits above the actual payment card and routes the payment to that. 3 main benefits are fee-free foreign transactions, cashback and the retention of rewards in the underlying payment card. The free version is good and I had that for a couple of weeks to get to understand how it worked then upgraded to Curve Metal, which is the paid-for version but gives even more benefits. I recovered the annual fee in about 10 weeks due to cashback, rewards and foreign fee savings.

But the problem is with customer service...while very polite and ostensibly helpful, they don't actually do anything!


Just a thought, but maybe re-installing the app? I've solved a few problems in the past by doing this.
Or perhaps a bug caused by one of the cards linked to it?

Not surprised about the help centre. The worst for me was Revolut who insisted on webchat, staffed by people whose English was not the best and didn't seem to care that my card was blocked. I threatened to report them to the FCA and Lithuanian police for fraud, and that seemed to work! ;) Then a problem with proving tax residency caused by the app suddenly thinking I was tax resident in three countries, including Ireland! :lol:

The Curve website:
The Curve Card, the Samsung Pay+ and the E-money related to these cards is issued in the UK by Curve UK Limited, authorised and regulated by the Financial Conduct Authority to issue electronic money (firm reference number 900926). Curve UK Limited is registered in England and Wales, United Kingdom (company reference number: 09523903) and located at 1-10 Praed Mews, London, W2 1QY.

Curve Europe UAB is registered in Lithuania (company reference number: 305626541) and located at Jogailos g. 9, LT-01116 Vilnius.




Fancy a trip to London or Vilnius?

Thanks for confirming that Curve is available in the UK. Yes, it does look useful. However, I'm not sure I'd want details of all my cards held by one organisation. But I am rather a paranoid, cynical and suspicious bugger.

Good luck,

Steve


Happy to say problem is all fixed now. Got a 2 line email from Curve: "We've investigated your account and your card is now unblocked. Apologies for any inconvenience this may have caused". As expected, no information on why they blocked it or what I should do to avoid a recurrence!

Steve


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