Vodafone Broadband blocking FT Portfolio Tool.
Posted: April 11th, 2022, 3:30 pm
I use Vodafone Broadband and the FT Portfolio tool.
Last week the FT Portfolio tool stopped working on my PC, laptop and phone (access time out) on a variety of browsers ( Edge, Chrome, Firefox, Safari etc.). I contacted FT chat and there is no issue with my account and they can see me portfolio.
As an experiment I tried it on my phone connected to mobile data and I can see the site ok. I tried 'hot spotting' my Laptop via my phone data and FT portfolio works ok. Puzzling?
So looks like a weird Vodafone fault? DNS Look up? Specific latency problem? With trepidation I decided to contact Vodafone, two hours later via the chat bot, an Indian call centre and their online chat I find out that Vodafone have 'helpfully' been modifying content controls last week and markets.ft.com is obviously considered a risk site. The online agent was very sheepish about this and I had to press the person to get the info. The agent also 'helpfully' told me it would take up to 24hrs for the 'content' changes I had requested to be unblocked.
If you have Vodafone Broadband the Content Controls are controlled in the eCare app. After you have downloaded installed and registered the app and entered your account/password and requested, received and entered a security code go to ->dashboard->manage your controls and limits-> contents controls -> and switch off as required. I will report back in 24 hours if this doesn't clear the fault.
Last time I came across site blocking like this was in the PRC five years ago. Grrrr!
Last week the FT Portfolio tool stopped working on my PC, laptop and phone (access time out) on a variety of browsers ( Edge, Chrome, Firefox, Safari etc.). I contacted FT chat and there is no issue with my account and they can see me portfolio.
As an experiment I tried it on my phone connected to mobile data and I can see the site ok. I tried 'hot spotting' my Laptop via my phone data and FT portfolio works ok. Puzzling?
So looks like a weird Vodafone fault? DNS Look up? Specific latency problem? With trepidation I decided to contact Vodafone, two hours later via the chat bot, an Indian call centre and their online chat I find out that Vodafone have 'helpfully' been modifying content controls last week and markets.ft.com is obviously considered a risk site. The online agent was very sheepish about this and I had to press the person to get the info. The agent also 'helpfully' told me it would take up to 24hrs for the 'content' changes I had requested to be unblocked.
If you have Vodafone Broadband the Content Controls are controlled in the eCare app. After you have downloaded installed and registered the app and entered your account/password and requested, received and entered a security code go to ->dashboard->manage your controls and limits-> contents controls -> and switch off as required. I will report back in 24 hours if this doesn't clear the fault.
Last time I came across site blocking like this was in the PRC five years ago. Grrrr!