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Computer security barring access to one account

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Sunnypad
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Computer security barring access to one account

#460666

Postby Sunnypad » November 24th, 2021, 7:18 pm

Hi all
My computer security is blocking me from one of my accounts.

It's Mcafee. Does anyone know if there's any steps I can take to allow it through? It's just one organisation where there's a problem.

Thanks.

Midsmartin
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Re: Computer security barring access to one account

#460681

Postby Midsmartin » November 24th, 2021, 7:59 pm

More information please. What exactly are you doing, and what does it say? Are you sure it's a McAfee problem?

You can reset the firewall to the default settings:
https://service.mcafee.com/?articleId=T ... ticle-view

But I don't really know what the problem is, so that might not help.

You could also try uninstalling McAfee to confirm that was indeed the problem. Windows' built in antivirus isn't too bad.

Third party firewalls usually cause more problems than they fix in my experience. Assuming that it is a McAfee firewall problem.

Sunnypad
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Re: Computer security barring access to one account

#460689

Postby Sunnypad » November 24th, 2021, 8:54 pm

Thanks Midsmartin
I will try that on Friday - not around tomorrow and v hungry now :lol:

Summary of problem
Log in to account, no issues
Then
It wants to text confirmation

I hit "send code" for them to text the code

The button greys out and nothing happens

I called them...they say it's flagging up that it can't get any further through my computer, which I guess is the firewall

They suggested it might need to go on a list of approved sites but I can't see the logic as it allows me to get that far initially. Tel numbers checked and double checked.

Thank you.

servodude
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Re: Computer security barring access to one account

#460702

Postby servodude » November 24th, 2021, 9:52 pm

Midsmartin wrote:try uninstalling McAfee

^ this is a place I normally start if I find it on a PC

Sunnypad wrote:They suggested it might need to go on a list of approved sites but I can't see the logic as it allows me to get that far initially. Tel numbers checked and double checked.


there can easily be a site that it's trying to make use of (e.g. for the validation) that is blocked by whatever security/firewall is on your PC
you might be able to use your browsers "developer" mode to see the network traffic to identify what's blocked (don't worry it won't make you a geek the first time - and it's a lot simpler in practice than it sounds )
- and then whitelist those links

- or temporarily disable the firewall just for this operation

-sd

Redmires
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Re: Computer security barring access to one account

#460715

Postby Redmires » November 24th, 2021, 10:59 pm

Try a different browser. I've had the odd occasion where a site doesn't work properly with my default browser, Firefox. Trying the same site with Chrome or Microsoft Edge has sometimes sorted the problem.

didds
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Re: Computer security barring access to one account

#460766

Postby didds » November 25th, 2021, 9:51 am

Redmires wrote:Try a different browser. I've had the odd occasion where a site doesn't work properly with my default browser, Firefox. Trying the same site with Chrome or Microsoft Edge has sometimes sorted the problem.



and ...

clean the cache
check there are no proxies and/or vpns

didds

mc2fool
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Re: Computer security barring access to one account

#460800

Postby mc2fool » November 25th, 2021, 11:52 am

Ok, first you say "My computer security is blocking me from one of my accounts" but then when you describe the problem you just say "I hit "send code" for them to text the code. The button greys out and nothing happens".

So, what makes you think that nothing happening is due to computer security? I'm not familiar with McAfee but most security programs give some indication when they block something. Indeed, firewalls usually pop up a panel asking you if you want to let the connection through or not.

Are you getting any indication anywhere of anything blocking anything? (look around: toolbar, taskbar, windows notification area, etc, etc)

And just to be sure, we assume that you've had no problem logging into that account before, so, have you double and triple checked the address is kosher and you really are where you think you should be? Did you type in the address, use a bookmark, or follow a link in an email perhaps...?

robbelg
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Re: Computer security barring access to one account

#460813

Postby robbelg » November 25th, 2021, 12:26 pm

Do you have an ad blocker? I have had a case where the site "pops up" a message box and the ad blocker stops it.

Rob

Sunnypad
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Re: Computer security barring access to one account

#461151

Postby Sunnypad » November 26th, 2021, 1:08 pm

Thanks all

Not ignoring you

Am with friend who was hospitalised briefly, then released

Need to look after her today and tomorrow, should get home Sunday

Ad blocker has jumped out at me though.


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