AleisterCrowley wrote:<sigh>
In the good old days people were amazed when they could get coverage outside major cities
At the time you wrote that, I had no signal.
I was on a train, much of whose route is without signal!
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AleisterCrowley wrote:<sigh>
In the good old days people were amazed when they could get coverage outside major cities
XFool wrote:"Sorry, we're carrying out some upgrade work in this area.
Everything should be back to normal by 8pm on Saturday 28th August 2021."
XFool wrote:All the scaffolding was taken down this morning. Two days early?
XFool wrote:I don't believe it!
XFool wrote:"Sorry, we're carrying out some upgrade work in this area.
We’re carrying out some upgrade work to help improve our network. While we do this, you might have some trouble with your calls, texts and data but we're working as fast as we can to get things sorted.
Everything should be back to normal by 8pm on Wednesday 8th June 2022."
AleisterCrowley wrote:Pretty unlikely as Virgin are broadband only, and this is all RAN work
Virgin Mobile is actually carried on ..other networks
UncleEbenezer wrote:AleisterCrowley wrote:Pretty unlikely as Virgin are broadband only, and this is all RAN work
Virgin Mobile is actually carried on ..other networks
The long and moving timescales. The paucity of information.
And, erm, the difficulty of contact with them - like a supposed customer support number that hangs up on me after going through a bunch of menu options, and a complaints email address that doesn't bother to reply. All smells of Virgin's Kafka-inspired approach to customers.
UncleEbenezer wrote:AleisterCrowley wrote:Pretty unlikely as Virgin are broadband only, and this is all RAN work
Virgin Mobile is actually carried on ..other networks
The long and moving timescales. The paucity of information.
And, erm, the difficulty of contact with them - like a supposed customer support number that hangs up on me after going through a bunch of menu options, and a complaints email address that doesn't bother to reply. All smells of Virgin's Kafka-inspired approach to customers.
UncleEbenezer wrote:UncleEbenezer wrote:AleisterCrowley wrote:Pretty unlikely as Virgin are broadband only, and this is all RAN work
Virgin Mobile is actually carried on ..other networks
The long and moving timescales. The paucity of information.
And, erm, the difficulty of contact with them - like a supposed customer support number that hangs up on me after going through a bunch of menu options, and a complaints email address that doesn't bother to reply. All smells of Virgin's Kafka-inspired approach to customers.
I take it back!
Just had a call back from them this morning, following my email of May 30th to complaints. A response in just over two weeks, and the lady was entirely helpful, too. Not at all Virgin-like.
mc2fool wrote:UncleEbenezer wrote:And I got a text from O2 apologising for the outage and promising a credit to my account in compensation. A very pleasant contrast to certain others.
Hmmm ... I didn't get anything like that. Or anything at all in fact. Did you register a complaint or something?
Looks like a nearby phone mast isn’t working as it should, sorry.
Our engineers will be on the case already, and your service might come and go until we fix it.
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