Dead TV

[JessUK98]

I have a JVC LCD 32" telly. Bought just over a year ago (so just out of Manufacturers warranty, ).
It one day decides not to turn on. The standby light doesn't come on anymore. When you first switch it on at the plug it makes a noise like a clicking, but not a clicking (yes helpful I know). Holding down standby button on remote does nowt. It is near a radiator but not near enough to overheat from the radiator (which isn't on often anyway).Could this be a capacitor problem, could the radiant heat from the radiator actually have damaged it, or is it just gremlins?

TIA,

Jess

[mc2fool]

Start off by sticking the exact model number into google followed by "power problem" or similar to see if anyone else has had a similar problem.

[servodude]

If you can't find something obvious quickly I wouldn't let the fact it's just over a year old stop you from contacting the retailer and/or manufacturer.

I'd expect a TV form a reputable brand to last quite a bit longer than 1 year
- if it didn't there's a decent argument that it is not "of satisfactory quality" per the Consumer Rights Act 2015
- http://www.legislation.gov.uk/ukpga/2015/15/section/9

you can plug the details in here and see what the CAB recommends
https://www.citizensadvice.org.uk/consu ... lty-goods/

meanwhile:...

i found a website with some instructions for a JVC TV https://www.techwalla.com/articles/my-j ... nt-turn-on:
"Unplug the JVC from the power outlet for 10 seconds.
Plug the JVC TV back into the power outlet.
Hold down both the "Menu" and "Volume Down (-)" buttons for another 10 seconds.
Just before releasing these buttons, press and hold the "Power" button.
Then let go of all three buttons. The TV should power on."

even if it's not the exact model there's a fair chance it shares some firmware DNA so it might be worth a try

have fun
- sd

[JessUK98]

Thanks both. I have tried as suggested Servodude, to no avail - if only it was that simple

A google doesn't come up with anything specific but similar problems suggest the power board is a common culprit.

[mc2fool]

Well, if you feel competent you could try opening it up and just looking to see if there's anything obvious, like a bulging or leaking capacitor or an obviously burnt out resistor, etc.

[JessUK98]

Well, if you feel competent you could try opening it up and just looking to see if there's anything obvious, like a bulging or leaking capacitor or an obviously burnt out resistor, etc.

Aye, I may well do that, just for the experience.

Oh, forgot to say that I also changed the fuse in the plug and that didn't work either!

[gryffron]

I would definitely contact the retailer and complain BEFORE you open it up. "Disappointed" "Expect a reputable brand to do better" etc. Got to be worth a try. Even if it only gets you a minor discount on the replacement.

Gryff

[bungeejumper]

It's been a while now, but...
https://www.thisismoney.co.uk/money/bil ... onths.html
Basically, it says, the consumer rules don't specify exactly how long electrical goods should last, but there's a known consensus among manufacturers that four years should be a fair minimum span - the 12 month warranty thing is basically a retailers' con to help them to sell you an extended warranty.

The article goes on to say that EU law gives you at least two years, and that you can base a claim on that. Better get a move on, then.

BJ

[gryffron]

The article goes on to say that EU law gives you at least two years, and that you can base a claim on that.

BJ: That article is full of good principles but written in 2010 and way out of date. It still quotes SOGA which was replaced by Consumer Rights Act 2015.

The EU law it is talking about (1999/44/EC) was widely lauded when it was introduced, but proved to be less use than everyone expected. The EU law gives UP TO 2 years protection, whereas UK law gives UP TO 6 years. So no worries about Jan 31st then. Both state whatever is "reasonable" for the item in question.

Gryff

[JessUK98]

I can't actually find the receipt so that might not be a goer as I can't prove when I bought it. Well, partner bought the TV, and he's rubbish at keeping receipts.

[vrdiver]

If you bought it on a credit card, that may be enough for the retailer to swap it for a replacement. You should be able to download/print the relevant page from your (or partner's) cc statement if you don't have it neatly filed

Worth a try before taking the back off of the offending machine.

VRD