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Inherited Ipad - frozen. Reset & Apple ID woes...

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didds
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Inherited Ipad - frozen. Reset & Apple ID woes...

#331202

Postby didds » August 5th, 2020, 6:26 pm

A chum (A) has inherited an ipad from her dead dad.
Her brother tried to reset it, and guessed at the security questions, got them wrong and now the account associated with the Ipad is frozen.

A has spoken to Apple but all they've said is to reset the account they need to speak to her dad. Which is of course not possible!
So Apple have no effectively said "Tough [expletive deleted], we cannot help".

When A tries to reset the Ipad it needs the "old" account in order to allow A to use a new account on it - so in effect its useless. Allegedly.

This has to be pants. It must happen multiple times a day that people inherit an Ipad with no knowledge of any account details on it. Are Apple that rapacious that in effect they are trashing perfectly good products - because somebody has died ?

Or is it that there is some way to overcome this?

please?

cheers

didds

Redmires
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Re: Inherited Ipad - frozen. Reset & Apple ID woes...

#331216

Postby Redmires » August 5th, 2020, 6:55 pm

We had this at work when people handed back Ipads after leaving under a cloud etc. We had to provide the invoice/receipts to Apple proving that we had purchased them. They would then reactivate them. The same thing is happening with Android devices (phones & tablets) that have been locked to a google account. Understandable I suppose to deter theft.

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Re: Inherited Ipad - frozen. Reset & Apple ID woes...

#331247

Postby Mike4 » August 5th, 2020, 9:30 pm

Well I'm quite reassured by this, because as far as Apple can tell you could have found mine on a train or stolen it. If all one need to do it call Apple to get an iPad woken up with no account details, the world would be a far worse place.

There must be some formal way though to prove to Apple you are entitled to wake it up.

Breelander
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Re: Inherited Ipad - frozen. Reset & Apple ID woes...

#331248

Postby Breelander » August 5th, 2020, 9:36 pm

didds wrote:...Or is it that there is some way to overcome this?

Mike4 wrote:There must be some formal way though to prove to Apple you are entitled to wake it up.


There can't be anything more formal than sight of the death certificate. Try taking the IPad and certificate into an Apple store.

There's a list of them here: https://www.apple.com/uk/retail/

Mike4
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Re: Inherited Ipad - frozen. Reset & Apple ID woes...

#331252

Postby Mike4 » August 5th, 2020, 9:57 pm

Breelander wrote:
didds wrote:...Or is it that there is some way to overcome this?

Mike4 wrote:There must be some formal way though to prove to Apple you are entitled to wake it up.


There can't be anything more formal than sight of the death certificate. Try taking the IPad and certificate into an Apple store.

There's a list of them here: https://www.apple.com/uk/retail/

If I were an Apple store manager I'd still want to see some sort of proof the deceased owned this particular machine. A bank statement showing the purchase and date perhaps.

On reflection I would imagine an Apple store ought to be able to see the name, DoB etc of the account holder and therefore compare it to the death certificate.

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Re: Inherited Ipad - frozen. Reset & Apple ID woes...

#331259

Postby GoSeigen » August 5th, 2020, 10:44 pm

didds wrote:A chum (A) has inherited an ipad from her dead dad.
Her brother tried to reset it, and guessed at the security questions, got them wrong and now the account associated with the Ipad is frozen.

A has spoken to Apple but all they've said is to reset the account they need to speak to her dad. Which is of course not possible!
So Apple have no effectively said "Tough Manure, we cannot help".

When A tries to reset the Ipad it needs the "old" account in order to allow A to use a new account on it - so in effect its useless. Allegedly.

This has to be pants. It must happen multiple times a day that people inherit an Ipad with no knowledge of any account details on it. Are Apple that rapacious that in effect they are trashing perfectly good products - because somebody has died ?

Or is it that there is some way to overcome this?

please?


Could your brother say at what step the advice in this article failed, and what error message or other problem did he encounter?

https://support.apple.com/en-gb/HT211080


GS

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Re: Inherited Ipad - frozen. Reset & Apple ID woes...

#331270

Postby servodude » August 6th, 2020, 12:59 am

GoSeigen wrote:
didds wrote:A chum (A) has inherited an ipad from her dead dad.
Her brother tried to reset it, and guessed at the security questions, got them wrong and now the account associated with the Ipad is frozen.

A has spoken to Apple but all they've said is to reset the account they need to speak to her dad. Which is of course not possible!
So Apple have no effectively said "Tough Manure, we cannot help".

When A tries to reset the Ipad it needs the "old" account in order to allow A to use a new account on it - so in effect its useless. Allegedly.

This has to be pants. It must happen multiple times a day that people inherit an Ipad with no knowledge of any account details on it. Are Apple that rapacious that in effect they are trashing perfectly good products - because somebody has died ?

Or is it that there is some way to overcome this?

please?


Could your brother say at what step the advice in this article failed, and what error message or other problem did he encounter?

https://support.apple.com/en-gb/HT211080

GS


Good link there from GS and if you have access to an Itunes back up it can be possible to go that route from a frozen iPad
- used to happen to us regularly with out daughter's primary school ipad2 and we'd recover it from the bootscreen

or depending on the age of the thing there might the chance of "jailbreaking" it:
- https://www.oreilly.com/library/view/ip ... /ch01.html
- which in the circumstances you're in can't really do any damage

- sd

Adamski
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Re: Inherited Ipad - frozen. Reset & Apple ID woes...

#331309

Postby Adamski » August 6th, 2020, 9:13 am

You should be able to do it, but means wiping everything. I did it to an inherited iPad but was difficult (made tricky by Apple so people don't wipe by accident also to discourage stolen devices being reset easily). Google DFU mode ipad, stands for Device Firmware Update mode.

didds
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Re: Inherited Ipad - frozen. Reset & Apple ID woes...

#331336

Postby didds » August 6th, 2020, 11:00 am

Mike4 wrote:If I were an Apple store manager I'd still want to see some sort of proof the deceased owned this particular machine. A bank statement showing the purchase and date perhaps.

On reflection I would imagine an Apple store ought to be able to see the name, DoB etc of the account holder and therefore compare it to the death certificate.


2nd para you'd hope so because lets face it - the chances of finding the first are fairly slim possibly.

and raises the questio here of systems bought with cash and the recipt discarded by the deceased (for whatever reasons, including no knowledge that is is needed etc).

I do however get the bit about an anti-theft measure etc

didds
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Re: Inherited Ipad - frozen. Reset & Apple ID woes...

#331337

Postby didds » August 6th, 2020, 11:01 am

GoSeigen wrote:
Could your brother say at what step the advice in this article failed, and what error message or other problem did he encounter?

https://support.apple.com/en-gb/HT211080


GS



FTR its a chum's brother who is somewhat bull in a china shop. Friend asked him the above - he "doesnt know".

didds

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Re: Inherited Ipad - frozen. Reset & Apple ID woes...

#331348

Postby GoSeigen » August 6th, 2020, 11:29 am

didds wrote:
GoSeigen wrote:
Could your brother say at what step the advice in this article failed, and what error message or other problem did he encounter?

https://support.apple.com/en-gb/HT211080


GS



FTR its a chum's brother who is somewhat bull in a china shop. Friend asked him the above - he "doesnt know".

didds


Okay, it's probably the first place to start then. Hopefully it will give them a pristine iPad. If not, let us know what went wrong and we can go on from there...

GS


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