Mobile Phone Life?

[feder1]

My Asda PAYG says "Sim card registration failed". I removed and replaced it in case of bad connection.

I barely use it but thought that I had 170 days between calls to keep it active.

Yes it has money on it.

I tried logging in the website but have not received an email with password reset. (pw forgotten)

Have I had my account deleted and the money stolen please?

[pje16]

Call them on
0800 079 2732

[AleisterCrowley]

https://mobile.asda.com/help/topping-up/top-up-expire
If you make one chargeable call, text or use a bit of mobile data every 180 days the credit (top-up) on your phone will not expire.
You must make a chargeable call or text every 180 days to keep your number fully active. If you haven't used your SIM in the last 180 days, your calls will be forwarded to our automated service which means you won't be able to call anyone, however you will still be able to receive inbound calls.

Joined Asda mobile before March 2021

- To reactivate your SIM, you will need to call us on 0800 079 2732 from any phone. (free of charge)

Home > Topping Up > Does my top-up expire?
Does my top-up expire?
If you make one chargeable call, text or use a bit of mobile data every 180 days the credit (top-up) on your phone will not expire.

You must make a chargeable call or text every 180 days to keep your number fully active. If you haven't used your SIM in the last 180 days, your calls will be forwarded to our automated service which means you won't be able to call anyone, however you will still be able to receive inbound calls.

Joined Asda mobile before March 2021

- To reactivate your SIM, you will need to call us on 0800 079 2732 from any phone. (free of charge)

Join

If you haven't used your Asda Mobile SIM in the last 270 days, all activity will be barred from your SIM card and all credit will be removed.

After 360 days, your number will be disconnected from the network and the number will be deleted. We're unable to reactivate a SIM if the number has not been used for over 360 days. I

[Stompa]

My Asda PAYG says "Sim card registration failed". I removed and replaced it in case of bad connection.

I barely use it but thought that I had 170 days between calls to keep it active.

Yes it has money on it.

I tried logging in the website but have not received an email with password reset. (pw forgotten)

Have I had my account deleted and the money stolen please?

Could it be related to Asda's switch from the EE network to Vodafone a while ago?

https://mobile.asda.com/scoop/vodafone- ... witch-2021

[pje16]

Good knowledge @Stompa

[feder1]

Rang the number and they said number and service no longer available.

They gave an 0808 number to join Asda or login to a/c.

Going around in circles!