I also had another letter in a separate envelope which starts "We're writing to let you know that the last SA tax return you'll need to complete is for the year ended 5 April 2020". A bit strange since they'd sent me a tax calculation for that year in the same post and I have interest and dividends which vary from year to year but were above the allowance for that year and will be for 2020-21 as well. It goes on to say that I must now log into my online acct. and check I've sent all my outstanding returns (including final year), if I owe them any money or if they owe me. Also points out deadlines for filing returns and penalties if late. Under headline "What you need to do in future" it says that if my circumstances change I can view and update my tax information online using my Personal Tax Account (PTA). www.gov.uk,/personal-tax-account and that I'll my NI no. and either a recent payslip, P.60 or passport to confirm my identity. If I need to fill in a tax return in the future, I'll have to register for SA again and another address is given to check if I need a tax return. What on earth are they on about? My circumstances may well change, in a variety of ways (some better than others
) but why on earth are they saying I don't need to do any more returns now? What a waste of everyone's time. And as for 4 levels of complaint, words fail me. What idiots are running this?I've just been offered over £200 compensation by Phoenix Life because I complained about delays in payment and errors in the amounts due in relation to my main annuity for Jan 1 and Feb 1, not the best time to fail to pay annuitants. Dealing with incompetence and stupid letters which didn't match the actual events there was bad enough but once I pointed out the further errors it was sorted, with deep apologies, quite quickly. All down to a new computer system which had teething problems, now sorted, so they say. We'll see what gets paid into my bank account tomorrow. The thought of having further problems with HMRC makes me feel very cross. I wonder if they have given any explanation to John B. during the course of his complaint. It doesn't sound as though that log-in problem has been resolved. It's action to stop it happening again I want rather more than money. We should not have to waste our valuable time over these things. That can't be quantified.
It will all have to wait till tomorrow, now.
) whether I owe any tax or not, despite having told me sometime last year that I didn't need to do a return, which I couldn't understand as I have quite a few share holdings, including some certificated ones, whose income has varied considerably in recent years.