bruncher wrote:AF62 wrote:bruncher wrote:The car does have a Honda guarantee. What I missed is that they inspected it but didn't service it before selling it to me, they wouldn't show me the service book because of 'data protection'.
So they wouldn’t show you the service book before you bought the car because of ‘data protection’ but gave you the service book when you did.
And only then after buying it did you see the absence of any service history.
Hmm…
Yes that's right the salesman claimed he couldn't show me the book. In retrospect I should have challenged the unwillingness to show the service record, and could have suggested that they put a post-it note over the owner's name (but looking at the service record now, there is no owner's name or address). When I eventually collected the car and got the book, think I must have mistaken the inspection stamp in the service book as a service stamp, and the separate sheet of ticked boxes as items completed in the service rather than just an inspection checklist.
This was a major Honda dealership.
I am aware that dealers will destroy invoices for work that the previous owner had done on the car they are taking in, because those documents frequently do contain personal information such as name, address, phone number, email address, etc. but I don’t recall ever seeing an owner’s name and address in a service book.
Which means that either major Honda dealerships don’t sufficiently train their staff or they are recruiting the same type of unscrupulous salespeople that ‘Arther Daley’ type backstreet lots do.
Either way I would have expected better from Honda, and personally I would be going back and asking to speak to the Dealer Principal to let them know what their staff are up to.
BullDog wrote:Last week a major service on a Toyota Auris hybrid in our family was £300 and MOT price reduced to £25. That also gives the car another year of full Toyota warranty.
Sounds expensive - although that depends on what a ‘major’ service comprises.
In comparison a three year manufacturer’s service plan on one of my cars cost £299 and on the other £499 - and the £499 one includes a cambelt change.