UncleEbenezer wrote:Another followup this morning. As ever, busier than usual, but this time it said just "up to 15 minutes" against the usual 45, and I didn't immediately hang up at that. So I found out what happened next.
It was a series of "press 1 for ..." menus, ending with it hanging up on me. No sign of a route to any human.
Are you sure you weren't phoning the BT helpline?