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Re: Sorry, our lines are busier than usual
Posted: May 17th, 2021, 10:36 pm
by XFool
UncleEbenezer wrote:Another followup this morning. As ever, busier than usual, but this time it said just "up to 15 minutes" against the usual 45, and I didn't immediately hang up at that. So I found out what happened next.
It was a series of "press 1 for ..." menus, ending with it hanging up on me. No sign of a route to any human.
Are you sure you weren't phoning the BT helpline?
Re: Sorry, our lines are busier than usual
Posted: May 18th, 2021, 1:40 pm
by didds
Or maybe because he doesnt have to waste huge amounts of time on a train/car/bus each way to work he starts dead early instead and has a break during the morning?
Re: Sorry, our lines are busier than usual
Posted: May 20th, 2021, 1:48 pm
by stevensfo
From Yorkshire Building Society:
Due to coronavirus, we’re taking a much larger number of calls than usual in our contact centre. So that we can focus on helping those who are most vulnerable, for the time being, we’d really appreciate customers calling only if their query genuinely can’t wait.
I just wonder what these 'much larger number of calls than usual' are about.
Maybe not so much more people calling, as fewer employees on the phone...... or who give a toss?
Steve
Re: Sorry, our lines are busier than usual
Posted: May 20th, 2021, 2:41 pm
by TUK020
"Sorry that our lines are much busier than previously. In order to make our CEO's bonus target, we have cut spending on our customer service. For Christ's sake, learn how to navigate our website, or you will be here a long time"
"But I'm only calling because your website is down" you howl....