tjh290633 wrote:Our practice uses SystmOnline, which tells you when and where you can collect your prescription. It knows your designated pharmacy or how you get your prescription from the health centre.
I have never bothered to use the NHS app to order a prescription and see no reason to do so.
Indeed. It seems from previous discussions that different surgeries in different parts of the country use different ordering systems.
My doctor's SystmOnline doesn't let me order a prescription (or arrange an appointment - that has to be done by phone.) Instead, my prescription orders are all handled online by my usual pharmacy, which communicates directly with my surgery. Er, except when it makes a mistake and loses an order, which sadly is not infrequent.
The bottom line is that the NHS app presumably has to find wordings that will work for all these different systems.In the OP's case, it seems to have introduced an ambiguity. Joined-up NHS? Not yet!
And another thing. How do I stop them from sending important appointment notifications to my mobile, when we haven't got a signal at our house? Harrumph!