About two weeks ago, I ordered a Christmas pressie for my wife from Amazon - although as it turned out, Amazon were merely "fulfilling" a sale by a third party vendor. Anyway, the item is now ten days past its scheduled delivery date (which Amazon concedes). The trouble is, the order seems to have fallen into a black hole which has devoured all trace of it.
![Sad :(](./images/smilies/icon_e_sad.gif)
Amazon says I can't cancel the order because it's been despatched. The vendor tells me that it's been sent to Royal Mail parcels, and it's given me a Royal Mail tracking code. The Royal Mail tracking website says my code isn't valid, because the parcel hasn't been received yet. (Presumably, that means it's not been received from the vendor?)
But how can that be, if it's been assigned a Royal Mail tracking code?
So, to recap. Amazon says I can only have a refund if I take up my complaint with the vendor. The vendor says I'll have to take it up with Royal Mail. And Royal Mail says that (so far) the parcel doesn't exist! Yeah, right, and I can't cancel the order either because the vendor says it's on its way (although running a week and a half late.)
![Evil or Very Mad :evil:](./images/smilies/icon_evil.gif)
Ho hum, and the 25th is bearing down on us like an express train. I've re-ordered the product from Amazon itself, and it's due here tomorrow via Prime, and I'll have to sort out the mess about my original order in due course. If it ever arrives, I'll send it back for missing its delivery date. But I fear that it's been (a) binned in a lay-by or (b) half-inched to make somebody else's Christmas a little brighter.
Any more charitable explanations?
TIA
BJ