Consumer Rights Act 2015 - Partner Sale
Posted: June 16th, 2022, 4:46 pm
My parents in law purchased a wardrobe from The Range through their website.
The wardrobe was delivered and there were issues with missing parts and wrong parts. They returned.
Twelve weeks later they have not had a refund. The Range are saying they do not have to pay the money back as they sold the item "on behalf" of a trader.
https://www.therange.co.uk/furniture/be ... be/#456199
Can anyone point me in the right direction please. Is this an "unfair term" or just a way of trying to avoid giving the consumer their rights under the CRA 2015.
I propose to write to them giving them 7 days to make payment before issuing a County Court Summons. But this "structure" is a new one for me and I want to make sure I'm relevant when quoting various acts. Have The Range found a way of circumventing the CRA?
Thanks in advance
AiY(D)
The wardrobe was delivered and there were issues with missing parts and wrong parts. They returned.
Twelve weeks later they have not had a refund. The Range are saying they do not have to pay the money back as they sold the item "on behalf" of a trader.
https://www.therange.co.uk/furniture/be ... be/#456199
Can anyone point me in the right direction please. Is this an "unfair term" or just a way of trying to avoid giving the consumer their rights under the CRA 2015.
I propose to write to them giving them 7 days to make payment before issuing a County Court Summons. But this "structure" is a new one for me and I want to make sure I'm relevant when quoting various acts. Have The Range found a way of circumventing the CRA?
Thanks in advance
AiY(D)