Moderator Message:
Moved here from banking board. Shadow left there.
Moved here from banking board. Shadow left there.
We currently bank mainly with HSBC UK but have legacy accounts with HSBC Hong Kong and HSBC Expat. We don't use the HK accounts which only hold about £6k. There is no problem with the UK or Expat accounts.
For many months we have been unable to access HSBC HK. Many (expensive) phone calls and online chats later we are no further forward. We were given multiple useless explanations and pieces of advice on "chat". A temporary relief came out of the blue when we unlocked some minor frozen accounts. We were told that all the accounts had been frozen, and they were seemingly unlocked for a week or so then clamped shut again.
Has anyone had a similar experience? HSBC comes out of this very badly. Their "chat" service is useless and the Premier hotline staff seem to know nothing of any relevance.
For the record, when trying to access HK direct, we get a frozen "log Out" page and when we try to logon via HSBC UK, we get only a buffering symbol.
Thanks for any observations.
TP2