didds wrote:we are still waiting to be transferred. i get a request for a meter reading each month from both - even though octopus are not billing ius yet.
I was reticent to send a reading to octopus as well as shell lest octopus end up also charging as well as shell!
sounds like i maybe better off risking that than a stupid level of estimation?
Going slightly off topic, but I would submit them to the old supplier, and take photos until the changeover is complete, but not other with telling Octopus especially if you have a smart meter. Octopus probably want them to estimate your annual usage before you start but that info is available from your current supplier (if you go to uswitch once you enter your address it autofills (or used to) this info, as it does if you enter your neighbour's address )
My niece switched to Octopus a couple of weeks ago, her old supplier (Scottish) are insisting on using their estimates instead of the closing readings supplied. They did similar with me last year when I left, however as one was over and one under I gave up argueing for the four quid difference.My niece OTOH persevered over a much larger amount, so this week they sent her a bill with all the readings corrected, but saying she only paid £17 or so in Jan, rather than the normal payment they'd taken. Ended up screenshotting a bank statement to persuade them.
Paul